FAQs

Shipping

What is the cost to ship?

For all orders, shipping is calculated at checkout. Tuck Pasadena ships via UPS.

When will my package ship?

Your package will ship within 2-3 business days via UPS.

How can I track my package?

Shortly after ordering you will receive an email stating that your items have shipped, that includes tracking information. 

What if I entered the wrong shipping address?

Immediately contact us at mary@tuckpasadena.com & we will do our best to correct your information. 

Returns

What is Tuck's return policy?

Tuck Pasadena is happy to accept returns within two weeks of original purchase date, on unused items in their original condition & with original tags attached. Please note, customers are responsible for return shipping costs. If you receive an incorrect or damaged item, please contact us immediately so that we can correct the situation right away. To initiate a return, contact us at mary@tuckpasadena.com, and be sure to include your order number, name & address in the email. 

How long will my refund/exchange take?

Please allow 2-3 weeks for your refund to appear on your bank or credit card statement. For any questions, please contact customer service at mary@tuckpasadena.com.

How do I cancel my order completely?

Please send an email to mary@tuckpasadena.com and we will try our best to cancel before it ships. If the order has already been processed and shipped, then we cannot cancel it. The sooner you contact us the better.

Can I order offline?

Tuck Pasadena is definitely available offline! Mary sells clothing by appointment, at selected charity events, and from her studio on pre-announced days. If you would like to hear about upcoming dates, please join the Tuck email list. You will also hear about the latest merchandise when it arrives & special sale events. If you'd like to make an appointment to view a collection please contact Mary at mary@tuckpasadena.com.

Privacy Policy

Here at Tuck Pasadena, we keep your information in the strictest confidence! We would never give, sell or trade your information. When you make a purchase with Tuck Pasadena, you will have the option to be added to our mailing list. You will receive emails updating you on new products, sales and events. If you’d rather not hear from us, please click the ‘unsubscribe’ link at the bottom of any email you receive from us. We will immediately remove you from our mailing list.

When you visit Tuck Pasadena, cookies (or similar technologies) are used to help us improve your shopping experience and to monitor pages of our website for the purpose of reporting traffic and other statistics. Any information we gather this way will be used to enhance and personalize your experience, provide custom, personalized content, diagnose problems and maintain security. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website. These techniques do not collect personal information such as your name, email address, postal address or telephone numbers. You can visit this page http://www.networkadvertising.org/choices/ to opt out of targeted advertising. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. By using Tuck Pasadena's website, you are accepting the terms and conditions of our policies. If you have any questions or concerns please contact us for more information.